Return Policy

FAZAH FASHION has a 14-day return policy, after the item is received.

To be eligible for a return, item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, customer can contact us at support@fazahfashion.com. Items sent back to us without first requesting a return will not be accepted. Customers can always contact us for any return question at support@fazahfashion.com.

Damages & Defective item

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the matter and conclude your order to best results.

Exchange Policy

The products will only be exchanged if FAZAH FASHION have delivered wrong, defective or damaged item. The exchange request will only be accepted within 14 days of receiving the products.

In case the customer orders the wrong size, there would be 25% deduction in price for the exchange item. The customer would be liable to pay the courier charges to return the product to our address.

After 14 days from receiving the item, FAZAH FASHION holds the authority to reject any exchange claim if not met with the company’s policy.

For exchange please email us at support@fazahfashion.com or call us at +92 321 9332298.

Refund Policy

The products will only be refunded if FAZAH FASHION have delivered wrong, defective or damaged item. The refund request will only be accepted within 14 days of receiving the products.

The customer would be liable to pay the courier charges to return the product to our address and we will process the refund after receiving and inspecting the item.

Please note that cash refunds will only be given on damaged / defective item unless a fresh item is not available. For refund please email us at support@fazahfashion.com or call us at +92 321 9332298.

Cancellation Policy

Customer can cancel their order only before delivery is processed. Customer request will be processed within 5 - 7 business days of us receiving your return. The refund will be issued in the original form of payment as per your request.

Note: The original shipping fee are non-refundable. Customer is responsible for the shipping cost of the return item. In case of COD once a refund is confirmed we will initiate it either by issuing a voucher.

Sales Items - non-returnable items

Unfortunately, we cannot accept returns on sale items. Clearance items will not be exchanged / refunded and cancelled unless we have failed to deliver the order as per customer requirement.

Prize voucher is the only form of payment that FAZAH FASHION can offer to its customer upon any issue.

Shipping

Customer will be responsible for paying shipping costs for returning their item. Shipping costs are non-refundable.